Returns and Exchanges
14 Days Effortless Return & Exchange Policy
- Undamaged products may be returned for a full refund for any reason within 14 days of the date the item was delivered to the designated shipping address.
- A new product may replace the product if the original item has a manufacturing defect within 14 days of the date the item was delivered to the designated shipping address.
Return & Exchange Requirements
- Return items must be shipped to XGIMI India’s designated shipping address
- Return items must include original packaging
- Returns must include all accessories
- For non-quality warranty claims, the buyer is responsible for shipping costs
- For non-quality warranty claims, XGIMI India will refund the cost of the product itself
- Please contact us with the following information for verification:
- 12-digit serial number (you can find it at the bottom of the unit)
- Invoice or receipt include purchasing platform and date
- Detailed problem description
- XGIMI India shall have the right to reject the return if the product does not meet the above requirements